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Mito Red Light logo

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Troubleshooting, Warranty, Service and Returns


What is the Warranty?

WARRANTY POLICY. Mito Mobile / Mito Mobile Flex / Advanced Red Light Therapy Belt - 1 Year Warranty. Mito Red Original & MitoMOD Series - 2 Year Warranty. MitoPRO Series & MitoPERFORM Series & MitoADAPT Series - 3 Year Warranty. HELMETS - 1 Year Warr

What is the refund policy? How can I return my light for a refund?

REFUND POLICY. Mito Red offers a full 60-day trial of all products. The 60-day trial period commences upon  customer’s receipt of the product. Return shipping is paid by you. We require that returns be sent back in the original packaging to prevent d

My order arrived damaged. What should I do?

Buyer has ten (10) days after delivery to report receipt of a damaged item. Please inspect your product carefully and report any damages within the 10-day period. Mito Red is not responsible for damages reported after the 10-day period. We will requi

Do the bulbs need to be replaced?

You do not need to replace bulbs as the LEDs have an expected lifespan of 50,000+ Hours!

Where can I purchase replacement accessories?

Various Mito Red accessories can be purchased at the page below.

Why do the NIR LEDs appear to be not working?

Near Infrared (800-900nm) is just beyond the visible spectrum (400nm-700nm) - hence it is invisible to the naked eye. You will actually only be able to see a small pink dot or perhaps a very subtle pinkish hue emanating from the NIR LEDs when they ar